I had problems with Etrade as well. It was not on FF but on a deal to receive 2 Tina turner tickets. When I called about not receiving them they had me down for the $100 of AOL credit and I am not even an AOL user. I did get it straightened out thru about 10 calls to customer service.
They also spelled my name wrong when they rekeyed the info I had input on the web.
I ahve closed the account because I lost confidence.