BA AMEX refunds count against Companion Voucher goal earnings incorrectly
Oh the year of refunds.
And, apparently for BA AMEX, it counts against your current year's Companion Voucher goal earnings (the £20,000 threshold) - even if the debit was made in the previous year's accounting.
My example:
- Spent of £1,500 in October 2020.
- AMEX year end in December 2020.
- Cancellation and refund (of £1,500 October sum) received February 2021 - i.e. within new BA AMEX card year.
- That £1,500 is minused from current year's £20,000 Companion Voucher goal.
I see this as a fundamental systems error. AMEX says it's credit versus debit and cannot be corrected.
Have raised a complaint, but has any one else experienced this and had any good/bad luck in escalating? As I'm expecting there will be several additional refunds - some much larger - I suspect I'll be in "negative" earnings towards a Companion Voucher this year otherwise. :-o