VaBeachGirl

IC Presidente Cancun Resort

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked King InterContinental Signature Balcony, received King Resort Suite Ocean View Balcony (had to push for this upgrade because based on price this looked like it would have been a 2 category upgrade, but front desk staff insisted it wasn't)

How are the rooms?
Great oceanfront views and enjoyable balcony, but this room is set a little further back in the high tower. The suite was fine, kind of basic but there was a real Nespresso machine. Only paper cups were provided but we snagged a few plastic ones from the bar. Minimal toiletries provided because of COVID and they provided one bathrobe but housekeeping would provide anything asked for.

How is the exec. lounge?
The physical lounge was closed the entire time we were there in January. Club Breakfast was provided in the main dining room on 2 mornings, then that dining room closed for maintenance and breakfast was served for all guests in what was previously the Club Lounge. In both locations, there was a "buffet" behind glass that was served by staff. The Waitstaff was overwhelmed in the Club Lounge and it was hard to get silverware, condiments, water, pretty much anything. One morning there was a line of 3 or 4 people waiting to get seated and we waited over 10 minutes for someone to realize we were standing there.
​​​
Club Lounge evening cocktails were provided in the lobby bar from 6 to 8pm and the bartenders were amazing! Very attentive with refills. Snacks were minimal - preplated/covered cold appetizers that varied every night plus bags of nuts/chips. Not enough for dinner like pre-COVID stays, but good for a small snack. Since these items were located on a table in the lobby, they disappeared pretty quickly (all guests helped themselves).

Did you receive a welcome gift?
Nothing

How was the minibar?
The minibar was empty but the front desk sent up room service attendants with a QR code and we told them what we wanted. They were out of beer, wine, gatorade, perrier, diet coke but we got a few bottles each of tequila, vodka, and whiskey. Have no idea what the cost was and they brought us plenty so didn't ask for refills.

What was good and what was bad?

-Good
-- The beach is one of the best in Cancun
-- Hotel room views
-- Bartenders at the lobby bar were fantastic
-- It wasn't crowded at all and we felt extremely safe the entire time

-Bad
-- No communication prior to our stay. I emailed the hotel multiple times prior to arriving (used various email addresses) and no one ever responded. After we arrived, I asked the front desk about that and they said they were short staffed and had no one to check email.
-- I emailed Royal Ambassador services before we arrived to see if they could find out if the Club Lounge was open and to make some requests (upgrade to room with a balcony since there aren't may of those). They did contact the hotel for me, but info provided was not accurate
-- No beer, wine, mixers for the minibar, but this hotel never had the best minibar to begin with

Value for $ or Priority Club Points?
Yes, the room rate was great and it included $50 per day for food/beverages. We had a lot of Cheladas on the beach every day!

Would you return?
Yes! We left Cancun a few days prior to mandatory COVID test but it looks like the hotel is providing that service to guests now.