Originally Posted by
dilanesp
It's not crap customer service, because they are trying to protect the customer who ends up in a middle seat because folks are locking up aisles and windows and then giving away the airline's property- a preferential seat- on the plane.
But Delta doesn't sell the middle seat - so .....
and... if I can magically get a seat between me and my travel partner, that's great. If I can't (as in someone grabs the middle) as noted above, we just move over.
Short story - I get why United does it, but they shouldn't - at least when the airline they look up to doesn't even sell that seat!