Originally Posted by hbyerly
I'm sure this was very annoying (especially when you're exhausted), but couldn't you just have unplugged the tv and let them know it was a problem when you checked out in the morning?
Ok, the lady you spoke to could have been more sympathetic, but 500 points sounds more than fair to me.
Originally Posted by hbyerly
I'm sure this was very annoying (especially when you're exhausted), but couldn't you just have unplugged the tv and let them know it was a problem when you checked out in the morning?
Ok, the lady you spoke to could have been more sympathetic, but 500 points sounds more than fair to me.
Unplugging the unit would have required to manueveur between furniture and the TV unit which I'd like to avoid for several reasons. Having the TV turn on by itself repeatly was not only annoying but very disturbing.
On your second point - Precisely as you had suggested, I let them know it was a problem when I checked out via the phone the next morning.
IMHO a hotel with the caliber of Marriott that stands by customer service as their motto, I am appalled at the way the situation was handled by the employees - which is why my post directs to poor customer service rather than focusing on the TV or points issue. First, they attempted to justify that it was a scheduled event, then go on to that moving rooms, sending someone up is not inconvenience to *them* suggests that they are not thinking of the guest at all. Just coming up with excuses instead of acknowledging that there was/is a problem is not acceptable.