FlyerTalk Forums - View Single Post - Canceling flights in the no-change-fee world
Old Feb 13, 2021 | 10:28 am
  #8  
jagoffee
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Originally Posted by Mr. BoH
Thanks. I'll wait until the last minute I guess. Seems like an odd incentive structure they have (unintentionally) set up - presumably AA would prefer to know now that I am won't be flying.
I would think that AA would appropriately prefer to keep your money rather than give you a cash refund. I think the system is intentional and generous. They will give you a credit or allow you to change your flight without a change fee. (You have to pay the difference in the fare or get a credit for the difference if cheaper) Furthermore, AA will issue a cash refund if they cancel the flight. I have one ticket for Hawaii that I have changed three times. I received a credit for a lower fare twice and had to pay a little extra for the last one.

It does not seem odd to me, especially considering that you purchased a nonrefundable ticket. It would be a poor decision for them to change it to a refundable ticket as you are suggesting. Assuming they do not cancel the flight.
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