@akr1970akr

It seems you've had Citi relationship for a long time. So you've not gone through the most recent changes of Citi going online.

I opened and closed both bank and brokerage accounts recently. So I have more up-to-date first hand experience. I just can't compliment Citi's service.

Since Citi has no branches anywhere close to me, I had to use its phone system. As the other member posted, Citi's phone system is broken.

After I dialed Citi phone number, Citi recognizes me as a customer. But this is actually bad. Then the system asked me to enter my ATM number, I entered, but the system can't recognized it. This problem was never fixed over the period I was a Citi customer. I had to go through several loops to reach any real person. And most of the time, phone calls were answered by Citi's overseas service center. I'm not a racist. But I do not like to be serviced by its overseas service center and have to repeat or explain the situation several times. This makes customers less likely to call into the service center because the phone reps are not competent.