Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
My 78 year old mother-in-law flew FLL-YUL-YYZ earlier this month. Flight out of FLL was delayed and she missed the connection in YUL. She was told that the next available flight was the following morning at around 6:00am. They refused her hotel or food vouchers. She sat in the airport for 11 hours overnight. I helped her fill in the online compensation form and within 4 days she received an email saying they were e-transferring her $1000 for the delay.