Originally Posted by
mangorunner
.... You've earned $100 cash back. You'll see your bonus on your next monthly statement."
Welcome to Flyertalk.
1) Even though Chase markets Freedom as a cash back card it actually earns points, which can be redeemed for cash. This means a $100 bonus could be awarded as 10,000 points.
2) When is your statement date? If you received the letter on 12.30.2020 and your statement was generated early in the month the bonus may appear on the February statement.
3) If you still need to submit the SM, don't choose "Rewards", use another category such as "Account".