Originally Posted by
Jane42
I usually go with the flow, but I would have been uncomfortable with the (1) opening of the plane door after leaving the gate and (2) a backpack being brought on for (3) someone that was not on the original flight. So many things could go wrong with this scenario.
Very nice that United wanted to help this customer, but putting the item on the next flight and then delivering the item to its owner is also nice...and how it is usually done.
Why? Nothing wrong with opening the door. The passenger was manifested on the flight, security screened and obviously the object was easily identifiable as belonging to the passenger.
What's the harm? I think it's AWESOME that they did so. Rather kind and, dare I say, human.