Originally Posted by
extra_id
I had a 7+ hr delay on a United flight booked using CSR. The delay was during the day, and I'm trying to claim expenses incurred for toiletries and meals.
When I called Card Benefits Services, I was told that the benefit is secondary and that I would need a statement from the common carrier (United in this case) that they declined to provide any compensation.
Did anyone have a similar experience, and have any idea on how to get such a statement?
This doesn't sound right; maybe they thought you were talking about Trip Interruption coverage?
I would just submit a claim on the website. You will need a statement from the carrier stating the cause of the delay (see wiki for how to get one if you don't have one already). It will also ask you the amount reimbursed by the carrier and you just put $0 (if that's true). That's what I've always done (granted, not in the last year).