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Thread: [NEWBIE LOUNGE] Ask your questions here. Flame free
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Old Jan 30, 2021 | 10:05 pm
  #4732  
ISTFlyer
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Join Date: Nov 2018
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Hi doddyk96 and welcome to FlyerTalk!

In addition to what realgaga mentioned,
QR uses a pool system for English-speaking hotline agents, so you connect to the first available agent regardless of where that agent is around the world. I also don't think that QR has a hotline team in the USA most likely due to cost reasons.
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