Originally Posted by
oliver2002
The refund process is automated again, in late October I got my refund in two working days. You have to call in though, don't click on any links in the email.
Thanks for this good advice! I have called LH and received a cancellation notification just minutes later. Around midnight I recevied an automated message that the tickets have been refunded. 4 days later the amounts appeared as a credit on my AX card. That was easy and smooth.