Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt GLB, Marr Tit LT PLT, IHG Dia, HH Dia, MGM NOIR, Hertz PC
Posts: 10,595
How did they even get your AA number, even for the 500 miles?
In my experience it really messes things up when you don't reserve your stay online and instead handle it through the hotel. Don't do that again in the future!
I guess the ideal solution for this would be to offer the customer 2000 points as compensation to get the matter over with and move on. If Hyatt doesn't want to do it then there no recourse really.