Originally Posted by
jdep
I've made. Their rooms are full.
if this happened in a hotel, same thing. you'll be stuck (and hopefully the hotel property can move you to another property, or refund & you book somewhere else)
drop the rest of your complaints (5-star/sockets/AC).
focus on the health issue/mold. you can chase 5 sets of people
1) property itself (front desk/manager) - useless
2) property brand (Ascott Citadines). as I said, focus on the health issue
https://www.citadines.com/en/singapo...-brochure.html
https://www.the-ascott.com/en/ascottlimited.html
Ascott Cares
Citadines Fusionopolis Singapore has implemented the Ascott Cares 9 commitments to hygiene, cleanliness and safe distancing. More info here
Certified SG Clean
Citadines Fusionopolis Singapore has been awarded with the SG Clean quality mark for our commitment to uphold good sanitation and hygiene practices.
3) singapore regulator for SG clean / hotels, nea.gov.sg
4) booking.com - they are your travel agency. generally online travel agencies live online, hard to get someone on the phone to help you
5) amex - chargeback / last-resort
1-4 is best done while you are still in the room and havent' checked out.
5 can be done after checkout