Hi all, I made a post a month ago curious as to how my points were calculated for an early January stay at Hyatt Ziva in Puerto Vallarta. This group and my chat today with WOH Customer Service confirmed a few things, though I have a big problem with one of them in bold:

• Taxes are deducted from all inclusive bookings, but are not listed at the time of booking... this is because they are calculated in a complicated manner due to there being both a stay, and food/beverage/gratuities.
• Alcohol does not earn points (we paid for a bottle of Sake at one of the all inclusive restaurants as an add-on)
• Specifically when staying at a Zilara or Ziva, when taking advantage of the earn 1000 bonus American Airlines miles per night promotion, the property is required to ask you if you want the base earnings to be for AA or Hyatt, regardless of your standard earning preference. I was not asked.
  • I actually made the reservation in person at the desk, on site, because I wanted to see the property before booking and try to negotiate the costs for the second person in the room, as we did not plan to eat or drink much on site. I failed, none the less... the guy NEVER asked my earnings preference, which is OBVIOUSLY 3400 Hyatt Points over a measly 500 American points for the stay.
  • WOH Customer service put me on hold for 30-45 minutes, spoke with their supervisor, and together they confirmed they CANNOT fix the earnings... primarily because the 500 points were already submitted to American and they can't contact American to have them removed and then the earnings correctly applied... her suggestion? Contact the manager of the Ziva Puerto Vallarta, and maybe he can rectify. Does anyone have similar experience in doing this? Can that manager opt to "pay" corporate some sort of rate to have my account credited with the missing points as an effort of good will? I did email him today (he emailed me about my neutral review of the property... in which I said the people are very nice but the food sucks...doh!) and am waiting to hear back but I guess I am curious... does he really have power to give me points that WOH Corporate cannot do? Does his property have to pay for them for their mistake? Doesn't it seem crazy that corporate basically admitted it isn't my screwup but are unable to do anything?