Has the bathroom issue been resolved? I am sure if you ask nicely to be moved to a different room, they probably will do it if it is available.
If it has been resolved, your unhappiness with the service can be subjective and that doesn't mean you can request for a full charge back from AMEX like this.
The other so called "issues" that you have mentioned is probably due to your lack of research of finding out more about the property before booking it. I wouldn't blame the hotel for the lack of your own due diligence. You sounded like an self-entitled person, but I may be wrong. Sometimes it is all about asking nicely and have a nice attitude. Just my 2 cents.
I am the person stayed with jdep. The leaking problem has not been resolved and the technician engineer agreed on the problem is caused by design defects.
Originally Posted by
MSPeconomist
Citadines is a French-based chain of fully furnished serviced apartments, generally including fully equipped kitchens (as that would be defined locally, so there might not be ovens, dishwashers, or full sized refrigerators). They've been present in Europe for several decades. AFAIK none of their locations would be considered five star rather than limited service. For example, in Paris, their properties seem to be around the three star level.
Singapore has a lot of genuine five star luxury hotels, many of which are well known (Raffles, Fullerton, Fullerton Bay, St Regis, Ritz Carlton, etc.). They also seem to have a large market for serviced apartments, oriented toward longer stays (including corporate relocations), some of which would be closer to luxury than a typical Citadines property.
If your Citadines in Singapore was listed as a five star hotel when you booked it, there's an obvious mistake, but if you were expecting a genuine luxury hotel, the price and your lack of name recognition (or, for others, knowledge of the Citadines brand in other countries) should have been very suspicious.
BTW, when you made the reservation, was the charge divided into rental and daily service fees? If so, this should have been a tip-off that you were not booking a regular hotel, let along a luxury or five star hotel.
It is listed as 5-star in booking.com. More importantly, when we get to the front office and asked why it's listed as 5-star, they told me it's what booking.com did. However, when we called booking.com, they told me the property defines themselves as 5-star. That's pretty confusing. Furthermore, when we booked on booking.com, it only charges daily rate, e.g. no rental or daily service charge. However, when we paid at their property, their invoice told us the rental and daily service charge are seperated.