Hello, I am sorry you were told this, as it isn't true. It is true that Lockdown 3 in the UK has led to an increase in the backlog, but for the vast majority of bookings sent to back office it should be taking a few weeks to be processed

As has been mentioned on here in the past, the complexity of bookings (has it been reissued? are there multiple currencies on the ticket? are there 2 credit cards as payment? was a voucher used as part payment?) will affect the timescales. Any straightforward booking should be refunded on the call to the contact centres, and show on the credit card a few days later. Any Avios requiring a refund could be done by a different team, so don't panic if you get the cash but not the refund - or vice versa - at the same time.

Anyone who has had their flight cancelled wanting a cash refund, who can't get through to the call centre, please consider filling in the webform on ba.com. If the booking is a basic one, a robotic will refund it, and if it's complex it will be auto-sent to the same team looking at the bookings sent by the contact centres.

Colleagues around the BA world are processing refunds and reissues, in lieu of their day job due to the reduced flying programme, and this will remain the case until the backlogs are back to normal levels.

If anyone has been waiting over a month for a refund or reissue, please drop me a note and I will take a look.

As I have said here in the past, but it is worth repeating, I am grateful for everyone's patience in these matters, as well as their overall levels of support in what remains a challenging time for the contact centres specifically, and airline overall.

BA Refund Helper