Originally Posted by
haroon145
The OP has mentioned that after sometime they received a call to advise the earlier agent had made a mistake and they shouldn’t have made that change. I think regardless if it has been ticketed or not, the OP agreed to that change and it should be honoured. BA has budget codes in place for this very reason, agent errors.
The customer should not be inconvenienced by an error like this, especially given how much time has passed. Ticketing is not down to a passenger, it’s BA’s responsibility... they seem to have clearly acknowledged it’s an agent error so should be doing all they can to rectify.
agents telling someone the incorrect thing don’t override the conditions of carriage and policy’s in place etc, if it would have been ticketed the. Yes they’d have honoured it and gone down as an agent error on budgeting but it’s been picked up before it’s confirmed and ticketed so therefor they are offering alternatives which are available