Originally Posted by
Dave Noble
If a mistake was made by an agent and it was never ticketed ( which would be expected if a mistake was made ) , then no reason to expect the mistake to be honoured
Whether allowing a change of origin to Singapore was correct that change was made, seems to be the important part; if it was valid at the time, just never ticketed, then it should be honoured
The OP has mentioned that after sometime they received a call to advise the earlier agent had made a mistake and they shouldn’t have made that change. I think regardless if it has been ticketed or not, the OP agreed to that change and it should be honoured. BA has budget codes in place for this very reason, agent errors.
The customer should not be inconvenienced by an error like this, especially given how much time has passed. Ticketing is not down to a passenger, it’s BA’s responsibility... they seem to have clearly acknowledged it’s an agent error so should be doing all they can to rectify.