Originally Posted by
roxie
My MOVA globe from United stopped turning last week. It's sitting in the same location it has always been in with the same lighting above.
I'm trying the troubleshooting tip they give:
- Try setting a paperclip on top of the globe for about an hour. The paperclip will interact with the globe’s inner magnet and give it a “boost” if it is in an environment where the magnetic field is weak. If the paperclip doesn’t “catch” with the globe’s magnet and the globe doesn’t start spinning while the paperclip is on top, a replacement may be needed.
I registered it for warranty March 2020 so it is still under the 1 year warranty. I will give MOVA a call when they open at 9 PST today.
Anyone else have problems?
I called tech support and they told me to submit a
product replacement request on their website.
https://www.movaglobes.com/product-replacement/ When I told them it was a gift from United they said they have a record of those and to include that information in the replacement request.
After two days they sent me an RMA # and said to send it back for replacement. I still had the original packaging.
Thank you for contacting MOVA! We're very sorry to hear that your globe is not spinning properly and would be more than happy to begin the replacement process.
Please ship your MG-45-STE-C to the address listed below. Once received and processed by our warehouse team, we will cover the shipping of your brand-new replacement back to you. The replacement will be covered under warranty should the exterior shell of the globe be free from any physical damage. Be sure to include the user manual and product registration card containing the serial number if possible.
Below you will find your RMA information to send in your globe, please send it to:
RMA# xxxxxxx
Turtle Tech Design / MOVA International
9804 Alburtis Ave.
Santa Fe Springs, CA 90670