Originally Posted by
itcheroni
Doesn't that mean this hotel chose to load the room I chose? Well, regardless, you're right it's not worth it.
They did, and then may have chosen to continue selling the room type for cash and/or points.
There's little remedy anyhow. The rate difference between the room you booked and the room you received --> 0 when using points.
I suppose that you could complain and the manager might comp you a few points.