Originally Posted by BThumme

I cannot for the life of me get my digital card membership to work.

I was a day 1 signup of the CSR, which at the time didn't have the digital membership. I've now read they have had it as a feature for like 2 years.

On the app, it prompts me to scan my physical card to get a digital card, so I do. It says "something went wrong". It asks me to manually input the details which I do, and it errors.

I had Chase send me a replacement card, and tried entering the new number - same error. I even tried to sign up new and activate the card, but it says the card is already activated. I'd prefer not to take the physical card with me anymore if I don't have to, but I'm struggling here. Any thoughts? I tried this link given in my CSR Page: prioritypass.com/chasedmc but that takes me to a page where it says my (new) card (and old) are already activated.

I'm not sure what to do next or if anyone else has had this issue?