Originally Posted by
taranty
Does it often happen after a cancellation that there is no way into MMB to rebook?
Yes, and that was the situation pre-Covid too. Anything that complicates a booking will take it out of the self serve channel, so particularly if you had changed something already and / or connecting flights will mean you have to call up. If you have a point to point service, paid with cash and no other complications then you are more likely to be still in the self serve channel.