Originally Posted by
yurtripper
By forcing through all those massive category devaluations in the midst of a raging pandemic, while other chains had put planned category changes on hold?
By forcing through hard landings of status (i.e. double downgrades) when soft landings had always been the policy until that point?
And, of particular relevance to this thread, firing the ambassadors and making it more clear than ever that ambassador is even more meaningless than Hilton Diamond.