Originally Posted by themicah
Just updated my itins with my new status. ^
Now I understand why folks are reluctant to post the GE/PE phone numbers publicly. A real human actually answers the phone without me having to punch in my account number and pin! Wow!
Well, that's only if you call at night or they're having phone system issues. I think if you call after 9pm CDT (not sure of the exact time), you are sent to the reservations desk in Seattle, WA which does not ask you for your WP # or PIN. If you call between 6am-9pm CDT (again, not sure of the times), then you are sent to the IVR in Minneapolis or Detroit or somewhere else and that will ask you for your WP # and pin. Then when you get to the agent, you hear, "Thank you for calling Mr. RobOnLI. How can I help you today?"
-RM