Originally Posted by
vintagepilot
Has anyone used the online cancellation/refund form - if so, what timescales for refunds to appear?
I put a couple through on this during the week before Christmas (simple reward bookings, hadn't been changed or upgraded etc) and they were processed and Avios and cash refunded within a couple of days. There may be more of a backlog now than there was then though, given recent cancellations. I've just put another one through on the form today so let's see.