FlyerTalk Forums - View Single Post - FAQ : Marriott Bonvoy Stays/Points not posting [Master Thread]

Jan 13, 2021 | 3:20 am

#817

lingua101

Join Date: Jun 2009

Location: SIN

Programs: TK-G | Accor P | SQ-G | Marriott T

Posts: 3,873

Quote:

Originally Posted by lingua101

I checked out on 3-Jan (Asia time zone) and until now I have not seen the stay posted in my account.

Normally if I check-out on Monday, I will see the stay posted on Monday (Tue at the latest) evening Asia time (Monday morning US time). Now it is almost Thu morning in US.

Is this because year end process?

I also have not seen my number of year of platinum to be updated.

Quote:

Originally Posted by margarita girl

Call CS. They’ll post the stay while you’re on the phone.

I called and I was told it cannot be done. She asked me to fill up a missing stay claim form.

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