Originally Posted by kiwimagic

I initiated a query on Jan. 7th with Marriott regarding no email notification for the link to the Annual Choice Benefits. I completed my 50th night Dec. 30th. On Jan.11th I received an apathetic response, the Marriott rep stated there are no exceptions and that I would receive 5 SNA's (not my first choice if I had one) however still no SNA's in my account.
A 35k free night certificate vanished from my account on Jan. 4th 2021. I have many screenshots up to Jan. 4th displaying a valid 35k certificate
Additionally Mrs kiwimagic made a booking from her account on Jan. 7th using a 40k free night certificate by telephone with Marriott. Emails received confirm it was booked twice then cancelled once and then rebooked again. The 40k certificate was taken but the reservation shows points were used for the booking. The 40k certificate has disappeared. Again we screenshot a lot.
Is a Marriott Lurker willing to assist, btw I am Platinum and Mrs is LTT.