FlyerTalk Forums - View Single Post - BA Covid-19 Flight cancellations, rebooking, and refunds

Jan 12, 2021 | 1:06 pm

#210

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Quote:

Originally Posted by Dav77

I booked by avios points a Qatar Airways flight (232.000 avios + 526,72€ taxes)

I have cancelled on line this trip (no options were given) but I received automatically 2 vouchers without any detail (avios and money amounts) instead a full Avios points and taxes refund, as clearly written on t&c of my ticket

I phoned the BA CC in Italy and I have been told that I can’t have my Avios points and taxes back but I will have to use those vouchers for new reservations, instead Avios

do someone know if this is normal ?
many thanks

Yes, this is normal and this looks like your own mistake. During the cancellation screen online there is a clear reminder that when you cancel online you would get a voucher. To get a full refund ( Avios & tax refund with the GBP35 cancellation fee ), you would have needed to call in at the first point.