Originally Posted by sa_cheerio

Please let us know if you have any updates.

Originally Posted by bodansky

Undelivered checks/Billpay::

I have been using Serve to make payments to Amex CC for several months.
I scheduled a payment on Dec 11, similar to some of you it was not posted yet until end of Dec, hought I will wait if anybody comes here with an update.

Got a letter and the check (sent by Serve) from Amex CC saying that payment not processed because it was missing the 15 digit A/C no. and check shows to Account #0.

I go into Serve, my bill pay, payee and surprise/shock- my saved payees - Amex CC has everything but a blank A/C no
.I have no clue, how this happened and in the first place, why wasnt there any error when I attempted to make a bill pay.

Called up Serve, long wait (25min), ,explained the situation to the first line of rep - said i could stop the payment but had to be dealt with the Dispute dept and transferred me for another (45min) wait.

On transfer, all she said was if you want to dispute, we will send you an email. No case no. or an acknowledgement for the call was given. Crossing my fingers.

So, PLS double check your saved payees before submitting any BP.

Update 1: got an acknowledgement email saying they are investigating and to wait for another email.