FlyerTalk Forums - View Single Post - BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread
Thread: BA Covid-19 Flight cancellations, rebooking, and refunds | Help and advice thread
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Old Jan 12, 2021 | 9:21 am
  #205  
KARFA
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Originally Posted by Nephoi
im sorry but i hope it hasnt been asked/answered before.

has anyone a link to the customer guidelines that were updated?
"BA have also adjusted the Standard Customer Guidelines so that if BA cancel the flight you can be rebooked to anytime in 12 months after you originally bought the ticket, so long as there is space in the cabin - there is no need to have a fare bucket available or Avios availability." from the wiki...
this policy seems kinda unknown to the german callcenter and i dont want to deal/struggle with the GB callcenter
There is a screenshot here https://www.flyertalk.com/forum/32809399-post18.html

I have just checked again and update 9 is still current. It is under COVID-19 - Principal Customer Guidelines.
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