Place I'm renting at (PHX) has long lines according to recent reviews and the counter is at a different floor level then the actual garage where the cars are. On hertz website it says "Service Type: Gold Canopy". Does that mean I can pay down there or do I have to still go to the counter? I'm probably going to add an additional driver so I suppose that may end up going to the counter anyways but wanted to see if anyone had experience with this. Trying to avoid the line if I can.