this brings up an interesting point that frequent travellers often contend with: the difference between legal obligation and just plain good customer service. perhaps legally a vendor is not required to honor a 'misprint' (though usually they have to state somewhere that they are not responsible for misprints), but in the interest of good customer relations, IMHO they should make at least some significant adjustment. i do see a $0 rate as an exception, since anyone can figure that is an error. however, in many of these cases, sticking to the letter of the law costs the vendor more in good will and future business, than a good faith adjustment (perhaps a significantly lower rate or a significant upgrade) would. seems like common sense.

and i would definitely let the hotel know that there are errors on the website that may reflect badly on them, since utell is just their agent.