FlyerTalk Forums - View Single Post - Unable to check in at airport - compensation?
Old Jan 9, 2021 | 9:18 am
  #5  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
There is a simple binary answer.

1. If OP was unreasonably denied boarding, he due compensation for that under EC 261/2004.
2. If OP was unreasonably denied boarding, KL has a "duty of care" to reimburse (not compensate) for reasonable out of pocket expenses. This could be a meal, a hotel and the like, all depending on the circumstances.
3. If OP was unreasonably denied boarding, KL had a duty to rebook OP. Sounds as if it did.

I would make the claim for #1 and #2 under the Regulation. It will be for KL to prove that the denial was reasonable.

For the benefit of others, the assurance that both the e-ticket and reservation were in order gives me cold comfort. Allow a lot of extra time in this circumstance.
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