Originally Posted by Julie17

On the other hand, I confirmed with him that the bayview suite is the exact same as the standard suite, but with a better view. As a Globalist since 2015, who spent 60+ nights in Hyatt hotels during both 2018 and 2019, not to mention a repeat visitor to this resort, it was disappointing to me that they would leave a suite empty rather than upgrade us to it without a significant upcharge. I could see if it were the Presidential suite or even the Large suite, but it’s the same as the standard suite with a higher location/view. Maybe they are stingier with upgrades in the high-season, but the hotel was only 25% occupied, so it’s hard for me to believe no standard suites were available for a Globalist. Overall, this left a bad taste in my mouth and will likely make the difference between us coming back for a third visit or returning to Andaz Mayakoba where we’ve been treated better with upgrades.