Originally Posted by
third_wave
Which type of free ticket changes (same dates, same origin/destination) are permitted by UA in the event of a 2+ hour change to departure or arrival time to one direction of a roundtrip flight? I do not want to refund and rebook, rather I want to book a (more expensive) routing without paying the fare difference.
-Am I permitted to make adjustments to both directions even if only one had a schedule change?
-Am I permitted to switch from a connecting flight to a nonstop?
-Am I permitted to use a co-terminal airport?
This is UA's guidance to TA's (on
Jetstream) on re-scheduling
Additional parameters for flights impacted by schedule changes - Non-stops may go to connecting flights, and connecting flights may go to non-stops
- Connecting hub may be changed
- If original day of departure is unavailable, may depart 7 days prior to or after original departure date. If outbound flight is impacted, subsequent flights on same itinerary may be changed to maintain original length of trip.***
- Alternate airports within a 100 mile radius of the original origin or departure airport***
- Change may apply to origin and destination, but must be changed at the original time of ticket reissue
- Customer is responsible for any additional expenses incurred
Please see footnote below regarding the handling of United Basic Economy fares booked in "N" class.
***Continuing or return travel dates may be voluntarily changed on UA segments only in the original inventory class to maintain the original length of stay prior to the re-accommodation. Changes to the return flight must be in the same PNR and be made in the same transaction as the re-accommodation of the outbound flight. The change fee and add/collect will be waived for changes made to the return (original class of service only).
**United Basic Economy fares booked in "N" class must remain in "N" class when eligible for self-service rebooking due to unacceptable schedule changes or irregular operations. If "N" class is unavailable, please contact United’s Customer Contact Centers for assistance. Rebooking into an ineligible booking class may result in the issuance of a debit memo. For non-Basic Economy fares, do not rebook into "N" class.