Join Date: Aug 2002
Location: Phoenix, Arizona
Programs: AA EXP, AS MVP 75k, HH Diamond, Hyatt Globalist, Marriott Gold, National Executive Elite
Posts: 444
Hotel fully booked for 4 months by group during Covid?
I made a reservation for 2 rooms, 2 nights in a Hyatt in Jacksonville, Fl for mid March about a month ago. I went back to look at the reservation and book more rooms and the hotel is sold out. I called and was told that a group had booked the entire hotel until April 15, and that he was not allowed to disclose the group. He did assure me that my reservation would be honored, as they would have already contacted me to cancel if they were going to. He also told me due to my status they would upgrade me (it is currently lowest level status, so that kind of surprised me).
How common is this? How about during Covid times? This surprised me.