Originally Posted by Japhydog
If you have read any of the "please stop bashing TSA" threads, you will see that many of the TSA personnel who post here believe that their only job is to "protect us from terrorists", and not to be accountable to the public for acting appropriately as public servants. Thus, when they finish rifling through your stuff, they don't care one whit what happens afterward (oh and you might recall that not only do they not care what happens afterward, some of them might just 'disappear' some of your stuff in the bargain). (And no, I'm not accusing ALL TSA of doing this.)
different mindsets. the "please stop bashing TSA" threads and "please bash TSA" threads are polar opposites.
some believe in screening passengers/items as their primary "mission". customer service comes second. hopefully not a distant second, but YMMV. others however, are more concerned with customer service over everything else.
the bag should've been closed, and i surely hope that it wasn't intentional to leave such a bag open. especially with a checked bag, but i'm missing the connection between not closing the bag and a general feeling of not being held accountable to the public.