Originally Posted by nexusCFX

I got an absolutely amazing agent tonight who was willing to long-sell a CX segment that wasn't showing even though I knew there was 4 business seats. When I called in the agent I was speaking with was clearly not very experienced with CX bookings so she punted me up the chain and it was very clear I was dealing with someone with a lot of experience.

After realizing I got a very knowledgable agent, I asked her if she was aware of the fare class change on JAL and if she would try manually requesting an A class seat on my JAL booking which happened to have F availability on the exact right date, got really lucky with that.

She was willing to do so and said that she had some notation on her side about that change so there's some level of awareness at AS regarding this, and I now have a JAL F booking for November rather than my original J booking. I am extremely happy with the outcome.

Just wish I knew some way to give feedback to AS about how great they were. I don't know what we'd do without people like this to help us.

Originally Posted by socalgecko

Perhaps try alaskalistens.com?