Originally Posted by simonsmith

Thank you Confus some very useful and helpful thoughts .
The change was made on the phone and I was not made aware or pointed in the direction of any ts and cs in relation to it . In fact I do not think the change fee was even mentioned at the time . It does still seem a bit odd to me that they can charge a fee for a service but then not refund it when that service is reversed . I was trying to think of other examples where this might happen but am struggling to think of any . Best wishes