Agree.

And a stark contrast to VS where you would have to wait on hold for hours if you weren't disconnected mid-call. The worst part of the hold is being forced to listen to a loop of the same three god awful songs, over and over and over. One good thing with VS was the text option. I was able to book and change NH award tickets by text. Response time varied from a few hours to as much as a day but that was acceptable since none of these bookings were imminent. Now, I'm lucky to get a text response within 72 hours and then it's usually when I'm sleeping and can't respond. And then you have to start over. One time it took 5 days for a response but I had given up and called and waited.