Originally Posted by SEA_Tigger
Except if they lower the fares to $150, then all the serial upgraders in First will be paying $150, instead of $200.
So say 125 (100% of a hypothetical mixed First and Economy plane) seats go at $150. US makes $18,750. They're better off keeping fares are $200 and selling just 100 seats, since at least the serial upgraders will be providing $1250 more in revenue (25 x $50) which offsets the empty Economy seats that can't be sold because they're too expensive at $200, but not too expensive at 150.
The volume doesn't work until you can sell enough extra seats at the lower price so that the total revenue collected offsets the lower price. That is why UA just didn't cap fares at $299 each way and fly mainline A320s with First Class when they launched TED. They knew that if they lowered the price, the serial upgraders would take advantage of that, and even if yields in back rose to 100%, there were not enough seats to sell to make the flight as profitable as if they kept the old fare structure. But by adding the extra 18 seats, they had one extra row to sell which puts them over the top, even if it's by an "insignificant" margin. It's still more money the UA was making and when multiplied by the number of flights a day, can add up to not-so-insignificant revenue.
Whether the revenue gained beats the revenue lost by losing the serial upgrader's revenue is yet to be seen...
OK, well I understand what you're saying regarding US.
We could go back and forth forever. I'm going to leave this by saying that IMO, based on your example, the revenue gained will NOT beat the revenue lost if the "serial upgraders" (I like that- very original!) leave UA or choose to fly other carriers on the TED routings. I think the serial upgraders often are paying premuim fares more frequently than other passengers. I don't know if you're aware, but on UA, elites must purchase a full fare ticket to even receive a complimentary upgrade, thus your example is a little bit irrevelant because the upgrades work a lot differently than they do on US. There really are no serial upgraders as there are on US, because if you're getting a completely free, complimentary upgrade, then you already paid for a full fare Y or B or similar ticket, offsetting the costs that UA has to provide you with the premium service.
If UA lost these customers they'd be in a very tragic state of affairs.