Many years ago whilst starting out on my own business I used another airline almost exclusively. Partly out of choice, partly through lack of finances.

I realised after a few years that I was not getting the service I deserved. I analysed the problems and tried to address them with the airline both directly and through the FF programme. In the end, I got nowhere. I had done everything I could to politely but firmly make my point. So I took my business elsewhere. My travel expenditure over the years increased significantly and I now travel almost exclusively in Business on long haul. The former airline lost out.

But I moved on. I found a new airline (KLM) and through their network of partners I am pretty well covered. Do things go wrong? Sure....but go on to any forum here and you will see complaints about a particular airline.

What I do not do is waste my time by going back to my former airline's site and bore the backside off everyone else by telling my tales of woe. I rise above it and I am sure that others would find it tedious at best.

KLM is not a bad airline, not great, it serves my purposes. I would encourage people to use it. Overall, you will find value for money. Sure, there will be people it p*sses off. But for every unhappy client, I am sure there are hundreds of satisfied customers. And they are the silent majority who read this site every day.

I love this site, I enjoy the forums. I find them very helpful and often a pleasure to read. Except, the KLM forum which to be honest is now a tedious read. Go figure.

Move on folks , there is more to life, honest.

Go in peace fellow travellers.

Tom