Originally Posted by
StevenSeagalFan
As a CSM until a couple months ago (I took a voluntary furlough package) I can tell you that your complaint likely fell on deaf ears because of the substance of the complaint.
As a former Passenger Services Lead Agent & GSC, at an international outstation, I must state that customer complaints were adressed in the daily (de-)briefing.
At some (domestic) stations, there might be a "we do not give a f***"-additude; but I simply cannot agree to a general claim that station management does not care.