Originally Posted by
lincolnjkc
Perhaps the one positive thing I've seen out of COVID travel is UA gate agents are now proactively asking the people on the UG list if they want the upgrade rather than blindly following the list (I've overheard this in the "You're next in line for the upgrade; right now no one else is in your row do you want to keep that or take the upgrade?"
This works fine as long as you are there at the gate before the automation does it automatically, which can happen early or as late as 30 min prior to dptr. Th automation assumes if you are on the list, you want it, and if you didn't want it, you would not be on the list. Automation, the root of all evil (edit: not really, but it is imperfect)