FlyerTalk Forums - View Single Post - United 1K return cancelled, booked on American

Dec 23, 2020, 10:18 am

#23

spin88

Join Date: Feb 2008

Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT

Posts: 6,526

Quote:

Originally Posted by cfischer

of course the split PNR is the issue

There is no godly reason why UA's system "splits the reservation" for CPU upgrades. It causes all kinds of issues. My pet peve is that when I travel with my family, I can't check in my kids since they now have a different PNR. And since they are under 18, it requires me to get someone to come over and help me. Every time it happens I got "GRRR, what idiot created this system".

The idea that united elites should give up CPUs to prevent PNR splitting is just harebrained. It is a benefit that UA offers, and it should not come with side-effects.

Here United did the right thing (moving the ticket over to AA) and it is unfortunate that the PNR splitting has created issues for the OP as a result.

I agree, the only option is to (a) pay AA, then (b) ask UA to pay them back.

But long term, the PNR splitting issue which has been infecting United for the last 8 years really ought to be fixed.

Last edited by WineCountryUA; Dec 23, 2020 at 10:33 am Reason: Discuss the issue, not the poster(s)

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