Hi all, on 10/20/20 I made a reservation using points at the Wailea Marriott resort. At the time of the reservation, the rate was 50k/night. After completing the reservation, I noticed the following statement: The points rate for your reservation may increase or decrease until you have deducted the points from your account to cover the reservation.

As I had enough points available, I immediately attempted to deduct the points, however each attempt resulted in an error message. I subsequently spoke with reservations by phone, and was told that the reservation was confirmed at that rate, and points assigned. I noticed no update on my reservation, so I again contacted reservations, and was again assured the rate/reservation was confirmed.

I have recently been in contact with the hotel regarding room accommodations. On 12/19/20, I emailed to again confirm my rate, and received the following reply:Aloha! I’m delighted to assist. Your reservation and rates are confirmed and locked in. On the property level, we would expect to see what we call an “e-certificate”, which would be the application of points, in the 2-3 weeks preceding your arrival. I hope that this information is helpful, I would think it very irregular to see them assigned this far out.

Yesterday I noticed on my reservation that the rate for night was now 60k/night. I immediately emailed the resort, and received this reply:

Our resort was upgraded by Corporate to a higher tier level. This means that the base for our points reservations was determined to be 60k.
This was not a property decision, rather one based on our status as the second highest point redemption hotel in the world.
While we cannot change the number of points needed for a stay, we can ensure your visit is unforgettable.

Should they not honor my original rate at time of reservation? Any issue in properly deducting the points to lock the rate in was on Marriott's end. Any feedback would be appreciated. Thank you!