Originally Posted by
Auto Enthusiast
2 things:
1) This was Dollar/Thrifty, right? Why would you expect anything extra from a company under the aegis of Hertz? Even in normal times, many people here complained, myself included, that Hertz billing and customer service sucks.
2) Even at $55/day all-in, it was still how much higher than what you were supposed to originally pay? What would you have done if all competitors were much higher, as in out-of-season rate?
Few people choose DRIVING over FLYING. Frontier was $11. I'm returning on that fare after New Year's
Above was not merely a rant. I'm not sure who to contact in Dollar for some kind of remedy. Actions of both the location, and the Corporate line, were little short of outrageous. Insisting that an immaterial deadline (I was not moving return date at all) puts a Company on their knees is preposterous