FlyerTalk Forums - View Single Post - SJD-DFW 19 Dec: gate agent let pax into terminal, not Immigration & Customs
Old Dec 21, 2020 | 3:50 pm
  #23  
Antarius
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Originally Posted by KDCAflyer
Everyone has bad days, but this is pretty next level. No harm was done, this time, but I have to wonder whether this person should be working in a job like this, with security responsibilities and proximity to potentially dangerous equipment.
I agree. But my immediate question is in relation to the process in place. Is it easy to screw up? Is there a failsafe? Much like what makes aviation safe, we need to answer these questions before firing the actual person.

Maybe the process is rock solid (I don't know) and this person bypassed it. But if it isn't, firing them won't stop this from happening again.
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